1. Company Discretion
Our Incentive Programs are discretionary and do not form part of an employee's contract of employment, remuneration package, or any industrial instrument unless expressly stated otherwise.
Participation in any Incentive Program does not create any entitlement to participate in future programs.
The Company reserves the right to interpret, administer, amend, suspend, withdraw, or terminate any Incentive Program at its absolute discretion.
2. Eligibility
To be eligible for any incentive payment or reward, participants must:
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- Meet all stated program criteria and performance requirements.
- Comply with Company policies and procedures.
- Not be subject to active disciplinary action at the time of payment.
- Be actively employed by the Company on the date the incentive is paid, unless otherwise approved by the Company in writing.
The Company may determine participant eligibility at its sole discretion.
3. Employment Status
Employees who resign, are serving notice, have their employment terminated, or are on a performance management process before the payment date may be deemed ineligible for any Incentive Program benefit unless otherwise determined by the Company.
No pro-rata entitlement will apply unless specifically stated in the relevant Incentive Program.
4. Achievement Verification
All results, placements, shifts filled, candidate hours, or other performance metrics used to determine eligibility are subject to Company verification.
The Company's records and calculations will be final.
5. Adjustments and Corrections
The Company reserves the right to:
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- Correct errors in calculations.
- Adjust results where transactions are cancelled, refunded, credited, disputed, or subsequently reversed.
- Exclude activity determined to be non-compliant, fraudulent, unethical, or outside the intended purpose of the Incentive Program.
6. Fraudulent or Unacceptable Conduct
The Company may disqualify any participant who:
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- Breaches Company policies.
- Engages in misconduct.
- Manipulates reporting, bookings, placements, timesheets, or performance metrics.
- Acts in a manner inconsistent with Company values or the spirit of the Incentive Program.
7. Changes to the Incentive Program
The Company reserves the right to amend:
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- Eligibility requirements.
- Performance measures.
- Targets.
- Deadlines.
- Reward values.
- Payment dates.
The Company may make such changes at any time, including during the Incentive Program period, where business, operational, commercial, legal, or financial circumstances require.
8. Payment Timing
Unless otherwise stated, incentive payments will be made no later than once month from when deemed eligibility as determined by the Company following verification of results.
Payment timing may be delayed where further validation or review is required.
9. Non-Transferability
Incentive rewards, prizes, benefits, travel, vouchers, or payments are not transferable, exchangeable, or redeemable for cash unless expressly approved by the Company.
10. Ties and Exceptional Circumstances
In the event of a tie, dispute, ambiguity, system issue, data discrepancy, or unforeseen circumstance, the Company reserves the right to determine the outcome in its sole discretion.
11. No Guarantee
Participation in an Incentive Program does not guarantee the receipt of any payment, reward, prize, or future opportunity.
Achievement of targets may be subject to verification and approval by the Company.
12. Final Decision
All decisions relating to the Incentive Program, including eligibility, calculations, target achievement, interpretation of the rules, and award of incentives, are final.
Correspondence regarding such decisions may not be entered into.
13. Compliance With Laws and Policies
All Incentive Programs are subject to applicable laws, Company policies, client requirements, and regulatory obligations.
The Company reserves the right to amend any Incentive Program to ensure compliance with such requirements.
14. Acceptance
Participation in the Incentive Program constitutes acceptance of these Terms and Conditions and any campaign-specific rules communicated by the Company.
Last Updated: July 16, 2026